Effective Date: 1 July 2024
At Multiworks Timber, we are committed to safeguarding your privacy. This privacy policy outlines how we handle your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
1. Information We Collect
We collect personal information from you in various ways, including but not limited to:
- When you visit our website.
- When you place an order or request a quote.
- When you contact us through our website, phone, or email.
- When you visit our store.
The personal information we collect includes:
- Name
- Email address
- Postal and delivery address
- Phone number
- Payment details (for transactions)
- Project information (for custom services)
- Any other information you provide when interacting with us.
2. How We Use Your Information
We use your personal information to:
- Process and manage orders and deliveries.
- Provide customer service and respond to inquiries.
- Update you on order statuses and promotions (with your consent).
- Improve our products and services.
- Maintain records for legal and business purposes.
3. Disclosure of Personal Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted third parties, such as:
- Delivery partners and payment processors.
- Legal authorities, if required by law.
- Service providers that assist in operating our business.
All third-party services are required to comply with strict confidentiality agreements.
4. Data Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorized access, or disclosure. Our website uses secure technologies (such as SSL encryption) to protect online transactions and communications.
However, no method of transmission over the internet is entirely secure. While we strive to protect your information, we cannot guarantee absolute security.
5. Cookies and Website Analytics
Our website may use cookies to improve your experience and track website usage. Cookies are small text files stored on your device, which help us understand your preferences and optimize the website.
You can choose to disable cookies through your browser settings, but this may impact certain features of the website.
6. Accessing and Correcting Your Information
You have the right to access and update your personal information. If you believe that any information we hold is inaccurate or incomplete, please contact us at the details below to request corrections.
7. Changes to This Privacy Policy
We may update this policy from time to time to reflect changes in our practices or legal obligations. Any changes will be posted on this page, so please review it periodically.
8. Contact Us
If you have any questions or concerns about this privacy policy or how we handle your personal information, please contact us at:
Multiworks Timber
Location: Building A/31-37 Sturt St, Smithfield NSW 2164
Phone: 02 9773 3314
Email: sales@multiworkstimber.com.au
Website: www.multiworkstimber.com
